Returns & Refunds Policy
At Rock Security we endeavour to supply the best products at reasonable prices to our clients. Should you not be happy with your product, please return the product via post within 7 days in the original packaging and we will exchange or refund the product.
If your product is faulty or not working when receiving it, it will be replaced with an identical product. If Rock Security cannot replace the product, we will offer you the option of choosing another product of the same value, or provide you with a refund for the total value of the faulty product.
Please note: Standard postage fees apply to all return orders. Where the return relates to a faulty item, the replacement product will be sent out to you, at no charge, within 5 working days from the date we receive the faulty product.
When returning your product, please make sure you provide the following details:
- Your full name
- Your order number
- Reason why you are returning the product
- Your instructions informing us how you would like the issue resolved.
Please include the original order confirmation or invoice you received with your product. If you haven’t previously provided a contact phone number, please include this with your return. This will ensure the issue is resolved quickly, should anyone need to contact you.